<% title = trans.cruds.MODULE.ORDER + ' ' + trans.global.view + ' - ' + companyInfo.NAME %> <%- include('./dispute-style') %>

<%= trans.cruds.DISPUTE_ORDER?.title %>

  1. <%= trans.global.home %>
  2. <%= trans.cruds.ORDER?.title_singular || trans.global.view %>
  3. Dispute - <%= dispute.orderId._id %>

<%= trans.cruds.DISPUTE_ORDER.fields.order_dispute_details %>

<%= dispute.status === 'resolved' ? '✓' : dispute.status === 'discussion' ? '' : '' %> <%= dispute.status.toUpperCase() %>
📦 <%= trans.cruds.DISPUTE_ORDER.fields.order_information %>
<%= trans.cruds.DISPUTE_ORDER.fields.orderId %> <%= dispute.orderId._id %>
<%= trans.cruds.DISPUTE_ORDER.fields.order_date %> <%= new Date(dispute.orderId.createdAt).toLocaleDateString() %>
<%= trans.cruds.DISPUTE_ORDER.fields.total_amount %> SAR <%= dispute.orderId.totalAmount %>
⚠️ <%= trans.cruds.DISPUTE_ORDER.fields.dispute_information %>
<%= trans.cruds.DISPUTE_ORDER.fields.dispute_created %> <%= new Date(dispute.createdAt).toLocaleString() %>
<%= trans.cruds.DISPUTE_ORDER.fields.initiator %> <%= trans.cruds.DISPUTE_ORDER.fields.buyer %>
<%= trans.cruds.DISPUTE_ORDER.fields.current_status %> <%= dispute.status.toUpperCase() %>
<% if (dispute?.orderId?.products && dispute?.orderId?.products?.productSnapshot) { %>
🛍️ <%= trans.cruds.DISPUTE_ORDER.fields.product_information %>
<% const product = dispute.orderId.products.productSnapshot; %>
<% if (product['upload-feature-image'] && product['upload-feature-image'].content) { %> <%= product.title ? product.title.content : 'Product' %> <% } else { %> Product <% } %>

<%= product.title ? product.title.content : 'Product' %>

<%= product['short-description'] ? (product['short-description'].content.length > 80 ? product['short-description'].content.substring(0, 80) + '...' : product['short-description'].content) : 'No description available' %>

<%= trans.cruds.DISPUTE_ORDER.fields.original_price %> SAR <%= product.price ? product.price.content : 'N/A' %>
<%= trans.cruds.DISPUTE_ORDER.fields.negotiated_price %> SAR <%= dispute.orderId.products.negotiatePrice %>
<% } %>
👤 <%= trans.cruds.DISPUTE_ORDER.fields.buyer_initiator %>
👤 <%= trans.cruds.DISPUTE_ORDER.fields.seller_opponent %>

💬 <%= trans.cruds.DISPUTE_ORDER.fields.conversation %> <%= disputeHistory ? disputeHistory.length : 0 %>

<% if (disputeHistory && disputeHistory.length > 0) { disputeHistory.forEach((history, index) => { const isBuyer = history.action === 'buyer_message'; const isSeller = history.action === 'seller_message'; const isAdmin = history.action === 'admin_message'; const isInitiator = (isBuyer && dispute.userType === 'buyer') || (isSeller && dispute.userType === 'seller'); let user; if (isBuyer) user = dispute.userType === 'buyer' ? initiator : orderBuyer; if (isSeller) user = dispute.userType === 'seller' ? initiator : orderSeller; let filterClasses = ''; if (isBuyer) filterClasses += ' buyer-message'; if (isSeller) filterClasses += ' seller-message'; if (isAdmin) filterClasses += ' admin-message'; const recipients = history.recipients || []; const hasBuyer = recipients.includes('buyer'); const hasSeller = recipients.includes('seller'); if (isAdmin) { if (hasBuyer && hasSeller) { filterClasses += ' admin-both'; } else if (hasBuyer) { filterClasses += ' admin-buyer'; } else if (hasSeller) { filterClasses += ' admin-seller'; } } %>
<% if (user && user.profile_image) { %> <%= user.first_name %> <% } else if (user) { %>
<%= user.first_name ? user.first_name.charAt(0).toUpperCase() : 'U' %>
<% } else if (isAdmin) { %>
<% } %>
<%= isAdmin ? 'System Administrator' : (user ? user.first_name + ' ' + user.last_name : 'User') %> <% if (isBuyer) { %> <%= trans.cruds.DISPUTE_ORDER.fields.buyer %> <% } else if (isSeller) { %> <%= trans.cruds.DISPUTE_ORDER.fields.seller %> <% } else if (isAdmin) { %> <%= trans.cruds.DISPUTE_ORDER.fields.admin %> <% } %>
<% if (history.message) { %>

<%= history.message %>

<% } %> <% if (history.adjustment) { const originalAmount = dispute.orderId.totalAmount; const percentage = history.adjustment.percentage; const newAmount = originalAmount - (originalAmount * percentage / 100); %>
💰 <%= trans.cruds.DISPUTE_ORDER.fields.adjust_amount %>
<%= percentage %>%
<%= trans.cruds.DISPUTE_ORDER.fields.original %>
SAR <%= originalAmount %>
→
<%= trans.cruds.DISPUTE_ORDER.fields.new %>
SAR <%= newAmount.toFixed(2) %>
🛍️ <%= trans.cruds.DISPUTE_ORDER.fields.buyer %>
<%= history.adjustment.responseBuyer.status %>
🏪 <%= trans.cruds.DISPUTE_ORDER.fields.seller %>
<%= history.adjustment.responseSeller.status %>
<% } %> <% if (history.evidence && history.evidence.length > 0) { %>
<% history.evidence.forEach((file, idx) => { const isImage = file && file.mimetype && file.mimetype.startsWith('image/'); const isVideo = file && file.mimetype && file.mimetype.startsWith('video/'); const isPDF = file && file.mimetype && file.mimetype === 'application/pdf'; let fileIcon = 'fa-file'; let iconColor = '#6b7280'; if (isImage) { fileIcon = 'fa-image'; iconColor = '#11998e'; } else if (isVideo) { fileIcon = 'fa-video'; iconColor = '#f5576c'; } else if (isPDF) { fileIcon = 'fa-file-pdf'; iconColor = '#f5576c'; } %>
<% if (isImage && file.url) { %> Evidence <% } else if (isVideo && file.url) { %> <% } else { %> <%= file.originalName %> <% } %> <% if (file.url) { %> <% } %>
<% }) %>
<% } %> <%= new Date(history.createdAt).toLocaleString() %>
<%= trans.cruds.DISPUTE_ORDER.fields.sent_to %>: <% if (recipients.length > 0) { recipients.forEach(recipient => { let badgeClass = ''; let label = recipient; if (recipient === 'buyer') { badgeClass = 'role-badge buyer'; label = 'Buyer'; } else if (recipient === 'seller') { badgeClass = 'role-badge seller'; label = 'Seller'; } else if (recipient === 'admin') { badgeClass = 'role-badge admin'; label = 'Admin'; } %> <%= label %> <% }); } else { %> None <% } %>
<% }); } else { %>
💬

<%= trans.cruds.DISPUTE_ORDER.fields.no_messages %>

<% } %>
<% if (dispute.status !== 'resolved') { %>
System Administrator
<%= trans.global.to %>:
<% } %>
<%- include("./dispute-modal") %> <%- include("./adjustment-modal") %> <%- include("./script") %>