<%= trans.cruds.ORDER?.title %> Dispute
Order Dispute Details
<%= dispute.status.toUpperCase() %>
Order Information
| Order ID: | <%= dispute.orderId._id %> |
|---|---|
| Order Date: | <%= new Date(dispute.orderId.createdAt).toLocaleDateString() %> |
| Total Amount: | $<%= dispute.orderId.totalAmount %> |
Dispute Information
| Dispute Created: | <%= new Date(dispute.createdAt).toLocaleString() %> |
|---|---|
| Initiator: | Buyer |
| Status: | <%= dispute.status.toUpperCase() %> |
Product Information
<% const product = dispute.orderId.products.productSnapshot; %>
<% if (product['upload-feature-image'] && product['upload-feature-image'].content) { %>
 && product['upload-feature-image'].content.meta.files[0].location ? product['upload-feature-image'].meta.files[0].location : '/backend/images/dummy-image.jpg' %>)
<% } %>
<% } %>
<%= product.title ? product.title.content : 'Product' %>
<%= product['short-description'] ? (product['short-description'].content.length > 50 ? product['short-description'].content.substring(0, 50) + '...' : product['short-description'].content) : '' %>| Original Price: | $<%= product.price ? product.price.content : 'N/A' %> |
|---|---|
| Negotiated Price: | $<%= dispute.orderId.products.negotiatePrice %> |
Buyer (Initiator)
<% if (initiator.profile_image) { %>
<% } else { %>
<%= initiator.first_name.charAt(0) %>
<% } %>
<%= initiator.first_name %> <%= initiator.last_name %>
<%= initiator.email %>
BuyerSeller (Opponent)
<% if (opponent.profile_image) { %>
<% } else { %>
<%= opponent.first_name.charAt(0) %>
<% } %>
<%= opponent.first_name %> <%= opponent.last_name %>
<%= opponent.email %>
SellerConversation
<% if (dispute.disputeHistory && dispute.disputeHistory.length > 0) {
dispute.disputeHistory.forEach((history, index) => {
const isBuyer = history.action === 'buyer_message';
const isSeller = history.action === 'seller_message';
const isAdmin = history.action === 'admin_message';
const isInitiator = (isBuyer && dispute.userType === 'buyer') || (isSeller && dispute.userType === 'seller');
let user;
if (isBuyer) user = dispute.userType === 'buyer' ? initiator : orderBuyer;
if (isSeller) user = dispute.userType === 'seller' ? initiator : orderSeller;
// Generate data attributes for filtering
let filterClasses = '';
if (isBuyer) filterClasses += ' buyer-message';
if (isSeller) filterClasses += ' seller-message';
if (isAdmin) filterClasses += ' admin-message';
// Determine recipients for filtering
const recipients = history.recipients || [];
const hasBuyer = recipients.includes('buyer');
const hasSeller = recipients.includes('seller');
const hasAdmin = recipients.includes('admin');
if (isAdmin) {
if (hasBuyer && hasSeller) {
filterClasses += ' admin-both';
} else if (hasBuyer) {
filterClasses += ' admin-buyer';
} else if (hasSeller) {
filterClasses += ' admin-seller';
}
}
%>
<% });
} else { %>
<% } %>
<% if (dispute.status !== 'resolved') { %>
<% if (isInitiator && user) { %>
<% if (!isInitiator) { %>
<% if (user.profile_image) { %>
<% } else { %>
<% } else { %>
<%= user.first_name ? user.first_name.charAt(0) : 'U' %>
<% } %>
<% if (user && user.profile_image) { %>
<% } else if (user) { %>
<% } %>
<%= user.first_name ? user.first_name.charAt(0) : 'U' %>
<% } %>
<% if (history.message) { %>
<% } %>
<%= new Date(history.createdAt).toLocaleString() %>
<%= history.message %>
<% } %> <% if (history.evidence && history.evidence.length > 0) { %>
<% history.evidence.forEach((file, idx) => {
const isImage = file && file.mimetype && file.mimetype.startsWith('image/');
const isVideo = file && file.mimetype && file.mimetype.startsWith('video/');
const isPDF = file && file.mimetype && file.mimetype === 'application/pdf';
const isWordDoc = file && file.mimetype && (file.mimetype.includes('word') || file.mimetype.includes('document'));
const isText = file && file.mimetype && file.mimetype.includes('text/');
let fileIcon = 'fa-file';
let iconColor = 'text-muted';
if (isImage) {
fileIcon = 'fa-image';
iconColor = 'text-success';
} else if (isVideo) {
fileIcon = 'fa-video';
iconColor = 'text-danger';
} else if (isPDF) {
fileIcon = 'fa-file-pdf';
iconColor = 'text-danger';
} else if (isWordDoc) {
fileIcon = 'fa-file-word';
iconColor = 'text-primary';
} else if (isText) {
fileIcon = 'fa-file-alt';
iconColor = 'text-info';
}
%>
<% }) %>
<% if (isImage && file.url) { %>
<% } else if (isVideo && file.url) { %>
<% } else { %>
<%= file.originalName %>
<% } %>
<% if (isAdmin) { %>
<% } %>
<% } %>
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